Customer Care Executive 

Job Summary:
We at Robu.In (Macfos Limited), are looking for smart candidates having good communication skills, good interpersonal skills, and who are able to handle stress/work pressures well. The candidate should possess good listening skills, with the ability to think quickly, make a recommendation or provide solutions to the customer’s problem. A clear & pleasant speaking voice with fluency in English are required. We here at ROBU.IN are building a High-Performance team & have a vacancy for Customer Care Executive to join our team. Please note this is an entry-level position and is suitable for Candidates with at-least 1-2 years of experience in Customer Care profile.

Number of Positions: 01 required.

Experience:  1-2 Years (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experience will be preferred).

Salary Range CTC: Rs.2,22,821/- per annum to Rs. 2,68,616/- per annum.

Educational Qualification: Any Graduate, Under-Graduate, 12th passed.

Required Skills:
The major skills and competencies required in a candidate are:
• Fluent communications skills: English (Both verbal and written).
• Ability to listen and active problem-solving skills.
• Good interpersonal skills.
• Ability to handle pressure.
• Basic Computer Knowledge, MS-Word/Excel/PowerPoint.

Gender: Male/Female (anyone can apply).

Job Responsibilities and Duties:
The responsibilities & duties of the Customer Care Executive would be:
• To handle the customer queries and escalations systematically, providing them with the best solutions.
• To handle the customer calls and tickets (emails).
• New customer addition and customer retention.
• Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.
• Keeping records of customer interactions & transactions, recording details of inquiries, complaints & comments, as well as actions that are taken. Process orders, Order forms/applications.
• The follow-up to ensure that appropriate actions are taken on customers/clients’ requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigations.

Benefits:
• Limited Calls. No heavy call flow level, per day (mostly less than 40).
• Day Shift only.
• Semi-voice process (mails + calls), good exposure to handling customer grievances, process improvement along with regular routine work.
• Health Insurance (cover worth Rs. 3 lakh) on completion of probation period of 6 months.
• 1 Fixed Weekly-Off (Sunday) and 2nd Weekly-Off will be Rotational (rotational off changes on weekly basis).